The Internet of Things is no longer a buzz-word but a reality, that is going to enable thousands of smart sensors and devices working together to digitize and enhance business operations. The hospitality industry can greatly benefit from it by adding the smartness needed to deliver exceptional guest experience. To make it possible you will need to develop the capabilities to analyze, manage, optimize and integrate data communication between devices, applications and systems.
Our Hot (Hotel of Things) solutions transform your current infrastructure into future-ready platform so you can get most out these latest technological innovations by connecting people, devices and data.
What can you expect?
By leveraging Hotel of things you can expect following benefits:
Guestroom automation can help render a pleasing personalized experience to the guests. This can be achieved via intelligent IoT solutions. That enables a centralized network of automated systems to deliver services as per the guest’s likings. For instance, a wearable device or a smart app on the guest’s smartphone could connect to the control systems of the room, so that the system knows when the guest is arriving and get the room ready. Even Auto-sensors could start the guest’s preferred music.
Knowing about a guest’s likes, the room service could suggest and serve his/her favorite meals. These could be uploaded via the mobile check-in filled out by the guest and remembered. A smart device, for example, could start brewing preferred coffee when a sensor detects that the guest has gotten up and is moving about in the room.
IoT has also been coined as Machine-to-Machine technology (M2M). Its intelligence can be used to improvise the hospitality business’ maintenance systems. Water, a precious resource, can be saved with a quick repair when sensors detect a leaking tap. Similarly, the system could detect a faulty bulb/electric gadget and trigger the actions needed to rectify/ replace it.
This could be as simple as keyless doors that automatically open when the guest arrives, to automatic thermostats that can set the temperature as per the tastes and preferences of the guest. The TV in the guest room could display the preferred channels, and the room could be lit as per the personal likes.
Intelligence can ensure that all properties under a single chain or those in a strategic tie-up have transparent information, which is gathered from interacting IoT systems. IoT can even enable sharing of data between ‘smart’ devices. These preferences could be uploaded in the CRM system to ensure that the same experience is delivered to loyal guests across a chain of hotels around the world, every time they check into a hotel in the chain.
The buildings themselves can also benefit from the advances of IoT in hospitality with smart facility management and logistics management. For example, the inventory stock can be managed better in an IoT-enabled environment. That means you can save significant costs through the on-demand system.
The direct and beneficial impact of IoT in hospitality leads to leveraging trending technology to compete with non-traditional hospitality providers like Airbnb. This can give an edge to businesses to have interconnected IoT devices across the hotel.